Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at consignment@upcycle-collective.com.

Consignment

Yes, you need to book an appointment to drop off clothes. This can be done online by using this booking tool on our website: https://upcycle-collective.com/products/consignment-drop-off-appointment

We are a busy consignment shop that accommodates 6 to 8 appointments a day.

Due to the high demand, with over 3100 consignors, the first available booking is often a month from now. There are opportunities to get in sooner, as some of these bookings do get cancelled. Call us at 250-360-2345 sometime in the later afternoon and we may have something for you :)

Yes, to ensure we can serve everyone, we limit each drop-off to an intake maximum of 35 items.

We only accept adult clothing, shoes, and some leather bags.

For ideas on what the shop is looking for, please browse through our seasonally updated Pinterest board: https://www.pinterest.ca/mwavryk9131/upcycle-consignment-intake-24/

Yes, all clothing must be seasonal, washed, without animal hair and in good condition. Items iron or steamed beforehand are appreciated but not required. Items do not need to be brought in on hangers.

Yes we accept some desired styles/brands only. We will accept in season 'fast selling' fast fashion brands such as Aritizia, Gap etc.

You can schedule a maximum of two drop-offs per month to ensure all interested consignors can participate.

The item has stains / holes / pilling
The item is stretched, shrunk or has an odour 
The items is dated (not currently in style) 
We have to much of that particular item in store

Payments

We do in person cash or e-transfer by request (email or call) payouts. You can email us at Payment@upcycle-collective.com for a payout request. There is no specific timeline as to when you can request a payout. 
 Please note consignment funds that are not collected within 6 months of the end date of the consignment contract will be forfeited. 
 
With us, you receive 40% of the sale price from the item. Most of the clothing we take in will go on sale at 50% after it has been sitting in store for 30 days. After 30 days you receive 40% of the half price mark of the item sold. 
 The items will stay in store for a total of 60 days. After the 60 days you will either pick up or donate your items. Please let us know before the end of the contract whether you would like to pick up or donate the items. If you would like to pick up the unsold items, then we will give you an email prior to your 60 day end date letting you know your items are ready for pick up. You will then have exactly 1 week to come in and pick up the clothing that has not sold or we will donate it for you.